Shipping prices are subject to change and change in accordance with USPS and other courier prices. We do our best to keep shipping costs down for most of our product and even offer free shipping for certain items. That being said, shipping rates change frequently, so please be patient with us as and understand that shipping fees are mostly out of our hands.
SHIPPING DATE ESTIMATES
Shipping days for UPT are Monday, Tuesday, and Saturday. On occasion or for express packages, we will ship on off days but this is not common. These days are chosen to give your plants the best opportunity to ship quickly and safely to your home arriving with the least amount of predictable delays possible. A tracking number will be sent to you along with any shipping overage fees at the time of shipment. A typical stock update can take our packing team upwards of 5 days to complete. Please allow for up to 10 business days before your package is shipped out, although we do our best to ship out within 72hrs of placing an order, this is the longest amount of time we expect your order to be waiting to be shipped. If you have not received a tracking number and your package has not been sent out past 10 days of order, please reach out to us at firstname.lastname@example.org.
There is a good chance we have already tried to reach out to you with a shipping issue, typically missing shipping fees or weather issues. We promise to do our best to get your plant to you as quickly and safely as possible, but don’t hesitate to reach out to us if you have any questions!
We take great pride and quite a bit of time to carefully and safely package all of your orders here at UPT. Simply put, we guarantee that a beautiful, healthy plant will arrive to you in great condition of equal or greater size than the stock photo. Unfortunately, the one exception is heat damage and we will not cover any orders that arrive with this type of damage. It is the buyer's responsibility to receive their package at delivery to help mitigate any heat damage that can occur during shipment. If a plant arrives to you in poor condition and/or with most or some of the foliage damaged due to weather, packing, or shipping we will either replace the plant or issue a refund if not able to replace. If you have any concerns at all with your order, it doesn’t hurt to reach out to us! Your satisfaction with your order is important to us and we will do our best to make sure that you are happy with your order.
CLAIMS WITHOUT PHOTOS OR OTHER PROOFS WILL BE DENIED.
- To be eligible for the UPT guarantee you must email us within 24 hours of delivery of package. Past this time, the plant is in your care and it is up to you to provide for the plant; although we can always give tips and advice regardless of if the plant came from us or if you have had the plant for months.
- It should be noted that new/baby leaves are very susceptible to falling off due to unavoidable shipping stress and we typically will not cover these.
- Small cosmetic damages and/or a small amount of leaf loss, typically with larger plants, do not always occur, but are to be expected during shipping and we may or may not cover them depending on how much of the plant is damaged.
RESTOCKING FEE - 20%+
If you wish to return item(s) for any reasons beyond our control, we reserve the right to charge 20% or more for restocking fees. You are responsible for the return label. If the plant arrives in good condition, we will refund 80% of the item price upon receipt. If the plant is damaged but salvageable, we will refund at most 50% of the item price. If the item arrives dead or damaged beyond rehabilitation, no refund will be given.
Right to Reject Orders or Cancel Sales
All purchases of units, whether initial or additional, are subject to acceptance by and shall only become effective upon confirmation by the Company, which reserves the right to reject any order in sole discretion. Unsolicited Plant Talks reserves the right to cancel the sale without notice and without cause provided.