Privacy Policy

At Unsolicited Plant Talks, we take the privacy of our customers seriously. We collect email addresses from our customers in order to send them updates about their orders, promotional offers, and other important information related to their account.

We will not share or sell your email address to any third party without your explicit consent. We may, however, share your email address with trusted partners who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

When you provide your email address to us, you will have the option to opt-in to receiving promotional emails from us. If at any time you wish to unsubscribe from these emails, you can do so by clicking the unsubscribe link at the bottom of the email or by contacting us directly.

We use appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. We will keep your information for as long as needed for the purposes for which it was collected, or as required by law.

By using our website and providing us with your email address, you consent to our collection, use and sharing of your personal information as described in this Privacy Policy. If we make any changes to this policy, we will update this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

If you have any questions or concerns about our privacy policy, please contact us.


Did you know?

Unsolicited Plant Talks ships to Canada!

International Shipping Policy

Greetings from UPT! We're delighted to serve plant enthusiasts worldwide with our exceptional offerings. To ensure a seamless experience for our international customers, we've tailored these shipping policies to accommodate the unique challenges of shipping plants across borders. Please take a moment to familiarize yourself with the following guidelines.

Guarantee for International Shipments

At UPT, we're committed to delivering the joy of healthy plants to your doorstep, regardless of your location. However, due to the intricacies of international shipping, we must set distinct expectations for the condition of the plants upon arrival.

We guarantee that your plant will arrive alive and ready for its new home. While we always strive for impeccable quality, we cannot guarantee the exact condition of the plant upon delivery. Factors such as temperature fluctuations and travel conditions that are beyond our control can impact the plant's appearance upon arrival.


Our Commitment

If, unfortunately, your plant arrives deceased or does not survive within the first week under your care, we are here to assist. We offer two options to address such situations:

1. Partial Refund: We will provide up to 50% of the plant's purchase price as compensation. This option acknowledges the unpredictability of international shipping conditions.

2. Plant Replacement: Depending on the circumstances and the availability of the plant, we may offer a replacement to ensure you receive a thriving addition to your collection. Additional fees for shipping and certificates may still apply. 


Customer Care

Your satisfaction is paramount to us. We encourage you to reach out to us within 24 hours of receiving your shipment if you have any concerns about the condition of your plant. Every situation is unique, and we assess each case on an individual basis to find the best resolution for you.

Though the condition of the plant upon arrival might not always be ideal, we're dedicated to assisting you in creating a nurturing environment for your new green friend. We are more than happy to offer guidance and support to ensure your plant thrives in its new home.


Claim Process

For us to better assist you, we kindly request that you provide photographic evidence or other proof of any issues with your shipment. This documentation helps us understand the situation and determine the appropriate course of action.

We understand that the international plant journey can be filled with excitement and anticipation. Our team at UPT is here to make this journey as smooth as possible, supporting you every step of the way.

Thank you for choosing UPT for your plant needs. We look forward to being part of your plant-loving adventure!