International Shipping Policy
Greetings from UPT! We're delighted to serve plant enthusiasts worldwide with our exceptional offerings. To ensure a seamless experience for our international customers, we've tailored these shipping policies to accommodate the unique challenges of shipping plants across borders. Please take a moment to familiarize yourself with the following guidelines.
Guarantee for International Shipments
At UPT, we're committed to delivering the joy of healthy plants to your doorstep, regardless of your location. However, due to the intricacies of international shipping, we must set distinct expectations for the condition of the plants upon arrival.
We guarantee that your plant will arrive alive and ready for its new home. While we always strive for impeccable quality, we cannot guarantee the exact condition of the plant upon delivery. Factors such as temperature fluctuations and travel conditions that are beyond our control can impact the plant's appearance upon arrival.
If, unfortunately, your plant arrives deceased or does not survive within the first week under your care, we are here to assist. We offer two options to address such situations:
1. Partial Refund: We will provide up to 50% of the plant's purchase price as compensation. This option acknowledges the unpredictability of international shipping conditions.
2. Plant Replacement: Depending on the circumstances and the availability of the plant, we may offer a replacement to ensure you receive a thriving addition to your collection. Additional fees for shipping and certificates may still apply.
Your satisfaction is paramount to us. We encourage you to reach out to us within 24 hours of receiving your shipment if you have any concerns about the condition of your plant. Every situation is unique, and we assess each case on an individual basis to find the best resolution for you.
Though the condition of the plant upon arrival might not always be ideal, we're dedicated to assisting you in creating a nurturing environment for your new green friend. We are more than happy to offer guidance and support to ensure your plant thrives in its new home.
For us to better assist you, we kindly request that you provide photographic evidence or other proof of any issues with your shipment. This documentation helps us understand the situation and determine the appropriate course of action.
We understand that the international plant journey can be filled with excitement and anticipation. Our team at UPT is here to make this journey as smooth as possible, supporting you every step of the way.
Thank you for choosing UPT for your plant needs. We look forward to being part of your plant-loving adventure!